Fotomoto continuing to charge fees while offline

September 17, 2013 Update

Having realized that a lot of people are still coming to this article from searches, I wanted to run a quick update on our relationship with Fotomoto:

We're back together!

I'm happy to say that Fotomoto announced that they're now part of Bay Photo, and their service has been restored! Some of the original team is back on board as well, and my contacts at Fotomoto have assured me that it's back to "business as usual".

I've already re-enabled support for Fotomoto in CE3 Gallery, so it's safe to use Fotomoto on your sites again.

If you've got any questions about the Fotomoto situation, feel free to contact their support team at
http://support.fotomoto.com/customer/portal/emails/new

Our original post from June 21 appears below in full.


deathBooks

I'm still in Bangkok, and just about to get out of the hotel for the day's explorations. But news has been trickling in regarding the recent Fotomoto fiasco, and I feel it important to take a moment to post an update.

Fotomoto remains broken. LiveBooks continues to ignore cries from the Fotomoto community. Gallery customers can still create orders and make payments, though no orders are every processed or delivered. Fotomoto members continue to be unable to access important areas of their account dashboard to disable sales, cancel accounts, etc.

And here's the new kicker:

Reports are now coming in that Fotomoto members are still being charged their monthly service fees. So if you're setup for recurring monthly service payments to Fotomoto, then your account is still being charged for the service.

Without being able to access your account dashboard to shutdown payments, I'm afraid the best recourse I can advise is that you get in touch with your financial institution to put a block on any further payments requested by Fotomoto or LiveBooks. You should be able to identify the transaction from previous statements and stop payment to that vendor going forward.

That LiveBooks has not shut off membership billing is just the latest in a series of low-blows to the Fotomoto faithful, and stands as further evidence of what a truly lousy company LiveBooks is.

Please help to spread the word that this is happening. Tweet it, post it to Facebook, do whatever you can. Let your fellows, friends and followers know what LiveBooks is doing, and that any Fotomoto members will need to put a block on further payments to the company to stop the erroneous charges to their accounts.

I'll be back to business as usual on Monday, and will start catching up with messages then.


3 Responses to “Fotomoto continuing to charge fees while offline”

  1. Neil Cordell says:

    This is bad news as Fotomoto was an excellent service. I have found that you can turn off the availability of sales for specific categories of products, e.g. prints, fine, art, canvases, etc. If sales are not being fulfilled then this seems to be a sensible way forward,

    Hopefully, you will be able to find an equivalent service to integrate TTG to in the near future.

    · June 22, 2013 @ 1:57 am

  2. Peter K says:

    Ouch. I considered Livebooks as my portfolio website. And now it’s gone.
    So now, only WOrdpress + TTG. Thanks A LOT.

    · June 23, 2013 @ 2:57 pm

  3. Chris says:

    Everyone Tweet them with this blog post linked.

    @liveBooks What the heck is going on with Fotomoto acc/service? You have vanished and still billing photographers!

    · June 25, 2013 @ 3:35 pm

Comments are now closed.


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