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Asking for Help

We understand you may have questions or encounter problems during setup of TTG CE4 Publisher. The TTG community forum is the best place to voice your Publisher-related questions. Our publisher developer Ben usually checks in daily to answer questions and solve problems, though we ask that you allow up to 48 hours for reply.

Before asking for assistance, please verify that:

  • The online component of TTG CE4 Publisher is up-to-date with the latest version available to you.
  • The Lightroom component of TTG CE4 Publisher is up-to-date with the latest version available to you.
  • Your chosen gallery plugin (TTG CE4 Gallery, TTG CE4 Stage) is up-to-date with the latest version available to you.

When asking for assistance, please provide as much of the following as you can:

  • Details of the problem.
  • The steps taken to reproduce the problem.
  • A link to a gallery you are having issues with.
  • The browser and browser version (e.g. Safari 8.0) where the problem occurred.
  • Consider sending a personal message or email to Ben containing publisher logs. The publisher saves log files in two locations:
    • On the server, these can be found in /ttg-be/data/publisher/logs/, in files with the current date, e.g. /ttg-be/data/publisher/logs/2014_10_04.log.
    • On PCs, the Lightroom Publisher logs message to files in My Documents/ttg.log. On Macs, this file can be found in Documents/ttg.log under your home folder. It can be helpful to send these files to us as requested. If you do so, it's best to try to force the issue immediately prior to retrieving the files.

Ask for help in the TTG CE4 Publisher support forum.

ce4_publisher_asking_for_help.txt · Last modified: 2014/10/03 23:52 by ben

The Turning Gate
Creating webbly, wobbly, Lightroomy things since 2007.