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ce4_publisher_asking_for_help [2014/10/03 23:52]
ben
ce4_publisher_asking_for_help [2014/10/03 23:52] (current)
ben
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   * Consider sending a personal message or [[mailto:​ttgben@somethingchanged.com|email]] to Ben containing publisher logs. The publisher saves log files in two locations:  ​   * Consider sending a personal message or [[mailto:​ttgben@somethingchanged.com|email]] to Ben containing publisher logs. The publisher saves log files in two locations:  ​
     * On the server, these can be found in ''​%%/​ttg-be/​data/​publisher/​logs/​%%'',​ in files with the current date, e.g. ''​%%/​ttg-be/​data/​publisher/​logs/​2014_10_04.log%%''​. ​     * On the server, these can be found in ''​%%/​ttg-be/​data/​publisher/​logs/​%%'',​ in files with the current date, e.g. ''​%%/​ttg-be/​data/​publisher/​logs/​2014_10_04.log%%''​. ​
-    * On PCs, the Lightroom Publisher logs message to files in ''​%%My Documents/​ttg.log%%''​. On Mac, this file can be found in ''​%%Documents/​ttg.log%%''​ under your home folder. It can be helpful to send these files to us as requested. If you do so, it's best to try to force the issue immediately prior to retrieving the files.+    * On PCs, the Lightroom Publisher logs message to files in ''​%%My Documents/​ttg.log%%''​. On Macs, this file can be found in ''​%%Documents/​ttg.log%%''​ under your home folder. It can be helpful to send these files to us as requested. If you do so, it's best to try to force the issue immediately prior to retrieving the files.
  
 [[http://​community.theturninggate.net/​forum/​34/​ce4-publisher/​|Ask for help in the TTG CE4 Publisher support forum]]. [[http://​community.theturninggate.net/​forum/​34/​ce4-publisher/​|Ask for help in the TTG CE4 Publisher support forum]].
ce4_publisher_asking_for_help.txt ยท Last modified: 2014/10/03 23:52 by ben

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