Some TTG plugins that reside on the web server require write access to selected folders in order to perform correctly. Examples are the directory for saving orders for the Cart, and the gallery upload directory for Publisher.
Access is granted by modifying permissions of the folder via your FTP software.
Generally, this is performed by connecting to your server via FTP, browsing to the folder, and right-clicking the folder to access properties or “Get Info”. Here you may change the permissions for the selected folder(s).
The level of permissions required depends on the hosting environment. Some hosts require read/write/execute access for the role of user, but only read and execute access for the roles of group and world (known here as granting '755' access). Some hosts that require 755 permissions are Bluehost, Lunarpages and Web Hosting Hub. We advise trying to use 755 access first.
If unsuccessful in writing to the directory with 755, then …
Other hosts require read/write/execute access for the roles of user, group and world (known here as granting '777' access). Try 777 access.
The Turning Gate
Creating webbly, wobbly, Lightroomy things since 2007.